Troubleshooting

If you’re having trouble, don’t hesitate to reach out to us!

Data not updating #

Wavio Pulse makes extensive use of your browser cache for better performance. If you’re seeing inconsistent data between browsers, you can clear the Pulse cache by visiting this link.

Login issues #

If you’re having trouble logging in, try clearing your browser cookies by visting this link.

Browser requirements #

Mobile browsers (iOS & Android) #

Wavio Pulse currently works best on browsers using a mouse and keyboard. Page layouts and controls may not work correctly on mobile browsers for now.

Required browser versions #

Wavio Pulse requires a modern browser (generally meaning updated in the last 3 years). Following is a list of the minimum required versions for major browsers:

• Google Chrome or Microsoft Edge version 86 or later
• Safari version 15.2 or later
• Firefox version 111 or later

Known incompatibilities:

• ViewSonic Smart Boards

  Pulse doesn’t work yet with the built-in browser. As a workaround, you can connect the ViewSonic to your laptop and present from there.